General
What is Konstellate? Konstellate is an enterprise SaaS platform designed to help you uncover key insights from Key Opinion Leaders (KOLs) across various healthcare domains, enabling smarter, faster decision-making.
Who can use Konstellate? Konstellate is tailored for enterprise clients in the pharmaceutical and healthcare sectors. If you're unsure if it's right for your team, please contact your administrator or support for guidance.
How do I log in? Navigate to the Konstellate login page, enter your email and password, and click "Sign In." If you’re a new user, contact your administrator to get access.
I forgot my password. How can I reset it? Click the "Forgot Password?" link on the login page and follow the prompts to reset your password. For additional assistance, reach out to support.
Features
What is the “My KOLs” feature? "My KOLs" allows you to save frequently accessed KOL profiles for quick reference. You can add or remove KOLs directly from their profiles.
How can I generate Executive Summary Reports? From a KOL profile, click "Create Executive Summary With Oli." Select the desired timeframe (3, 6, or 12 months), and the report will be generated based on recent activity and insights.
What is the “Dig Deeper” feature? The "Dig Deeper" feature allows you to explore specific topics or trends in greater detail, uncovering nuanced insights that support more informed decisions.
Can I search for content across different views? Yes, you can use the search bar within specific sections, such as All Content, Trending Topics, or Trending Brands, to find what you need quickly.
What metrics can I see for KOLs? The KOL Metrics feature provides an overview of content volume and recent activity trends, helping you analyze engagement levels and activity patterns.
Customization
How do I update my profile? Access "Settings" from the dropdown under your name in the top-right corner. From there, you can update your profile photo, name, title, and email.
Can I personalize my KOL list? Yes, you can customize your "My KOLs" list by adding or removing KOLs directly from their profiles or the KOL dashboard.
Collaboration
How can I add notes? You can add notes within a specific KOL profile or piece of content. Navigate to the desired section and use the “Add Note” button.
Where can I view all my notes? From the dashboard, click "View All" under the "My Notes" section to access a list of your annotations.
Troubleshooting
What should I do if I encounter technical issues? Start by consulting the Troubleshooting section in the Help Center for common issues and quick fixes. If the issue persists, contact support via chat or email.
How do I contact support? You can reach out to support via the in-app chat feature or email at [email protected]. For urgent matters, include detailed information about the issue.
Using Oli
What types of questions can I ask Oli? Oli can answer a variety of questions related to KOLs, trending topics, brand activities, and more. It also provides customized reports and insights based on your queries.
How do I use the “Ask Oli” feature? Type your question into the “Ask Oli” input box on the dashboard, and Oli will provide a tailored response based on the available data.
Additional Help
Where can I find a detailed user guide? Explore the Help Center for step-by-step guides, feature explanations, and troubleshooting tips. Use the search function to quickly find the information you need.
How do I stay updated on new features? Check the "Updates and New Features" section in the Help Center to learn about the latest enhancements and upcoming additions.